Loy & Hutz remote support


Phone: +49 761 45962-13


Support hours

Monday to Friday
8 am to 12 noon CET
1 pm to 3 pm CET

You can allow our support staff at Loy & Hutz Solutions GmbH remote maintenance access to your IT system to resolve malfunction or support issues.

Please note that this service is only available to you during our business hours after making a telephone arrangement with our support staff.

For this purpose, we use the remote maintenance tool TeamViewer of the company TeamViewer GmbH, Jahnstr. 30, 73037 Goeppingen, Germany, Phone: +49 7161 60692 50, Email:

On the website of TeamViewer GmbH you will find further information on the operation of TeamViewer as well as information on any data processing associated with the installation or use of TeamViewer ( and

Procedure of the remote support via TeamViewer

  1. By clicking the “Start Support” button, you will be redirected to an external page (, which will automatically download the aforementioned remote support tool TeamViewer from the company TeamViewer GmbH.
  2. After downloading and installing the execution file (TeamViewer*.exe), a support employee from our company can connect to your computer and thus get access to your system.
  3. This will be possible only after you tell our support employee the ID that appears in the small window. Only then you allow the remote control.
  4. You can stop the remote access at any time by closing the software and uninstalling the remote control software. Instructions can be found at

Security note

The transmission of data via TeamViewer takes place over the Internet. TeamViewer uses an encrypted connection for transmission. However, it can never be ruled out with absolute certainty that third parties can view and/or access the transmitted data without authorization. We recommend that you take this aspect into account when deciding whether to use remote support services.

Further information on data protection when using the TeamViewer support tool can be found here.


Start Support